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Find answers about booking, payments, cancellations, safety, and accounts — or reach out and we'll take it from there.

Booking & scheduling

How to book a tutor, how confirmations work, rescheduling, and what happens if a tutor cancels.

  • How it works →
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Payments & receipts

Accepted payment methods, when bookings are confirmed, and how payouts work for tutors.

  • Pricing & travel zones →
  • Payment FAQ →
Cancellations & refunds

24-hour reschedule credits, no-shows, tutor cancellations, and refund eligibility.

  • Cancellation & Refund Policy →
Safety & conduct

Child safety standards, tutor code of conduct, and how concerns are handled.

  • Child Safety & Code of Conduct →
  • Tutor Agreement →
Accounts & agreements

Creating accounts, guardian responsibilities, and the agreements you accept.

  • Parent Agreement →
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Common questions

Quick answers about rates, trials, technical issues, and more.

  • Visit the FAQ →

Still need help?

Our team replies within 24 hours on weekdays. Reach us by email, phone, or Messenger.

Tutor on Wheels

Premium K–12 tutoring platform connecting students with qualified tutors in the Philippines.

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